File a complaint.
We log it. We act where we can.

What Ocoro will and won’t do with this report

• ✓Log the complaint and preserve the record.
• ✓Review the conduct alongside any prior strikes on the account.
• ✓Remove the contractor from the platform if a pattern of harm is substantiated, or after three substantiated complaints in twelve months (whichever is sooner).
• ✓Refer genuinely dangerous conduct to law enforcement and the relevant state licensing board.
• ✕We do not mediate, arbitrate, refund, inspect work quality, or substitute for legal counsel. The accepted bid plus any approved change orders are the contract of record between you and the contractor.
• ✕We do not take sides in price disputes, scope disagreements, or workmanship disagreements unless they involve fraud, safety, or a license / insurance violation.
• ✕For payment disputes use your card issuer (chargeback) or small claims court. Quality disputes that involve a code violation should be reported to your state licensing board first.

We respond to complaints within 5 business days. Severe / safety issues: same day.